- CASE Marketing Group reserves the right to alter price due to changes in specifications, changes in production methods and changes in schedules and/or delivery time.
- It is understood that all price quotations on estimates contained herein are subject to adjustment by seller to reflect increases in the seller’s cost of materials occurring subsequent to estimate date and prior to the date supplied by customer. Quotes are valid for 30 days.
- All prices assume print ready art will be supplied unless otherwise agreed upon by seller and client. (Graphic design services are available at an additional cost.)
- Client must make published (emailed) deadlines in order to guarantee on-time delivery.
- Freight not always included in total sales amount/cost or the per each price. Shipping & Handling are additional.
- All items purchased from CASE Marketing Group are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
CASE Marketing Group cannot guarantee the results of your advertising campaign under any circumstances. This supersedes any oral or written guarantee made by any representative of CASE Marketing Group or its contractors or subsidiaries.
The fees for CASE Marketing Group products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. All jobs will be paid in full prior to beginning. Payment must be by company check, paypal, electronic wire transfer or a cashier’s check. CASE Marketing Group requires pre-payment on all orders. CASE Marketing Group accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to CASE Marketing Group, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $25.
Sales Tax Policy:
CASE Marketing Group is required to collect sales tax on purchases shipped to California for product that is taken possession of by the customer. If your order qualifies for sales tax exemption in accordance with New York Sales & Use Tax Regulations you must provide CASE Marketing Group with a Valid New York Resale Certificate. CASE Marketing Group requires that resale certificates be provided at the time of order via mail or faxed to (800) 928-7670.
- Layout: You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. Postal Regulations are subject to change and you are also 100% responsible for complying with current USPS Postal Regulations.
- All layouts assembled (typeset) by CASE Marketing Group will have www.plastic-mailers.com printed in 6pt. font on the backside of the card. CASE Marketing Group reserves the right to refuse to print any material that CASE Marketing Group determines, in its sole discretion, is immoral, illegal or inappropriate for any reason for distribution in the United States Postal Service mail stream. If your material is deemed unacceptable, you will be notified promptly and permitted to change the content or layout to fit our requirements. You will not be charged for any services that are performed by CASE Marketing Group on any job that is denied for the reasons described in this paragraph.
Ad design done by CASE Marketing Group is the property of and belongs to CASE Marketing Group unless complete ad design was provided by customer. CASE Marketing Group ad design includes up to two (2) revisions. Customer will be charged an additional cost of $50 for image/artwork changes and $100 for complete redesign. Customer assumes all responsibility for material and copy submitted to CASE Marketing Group. There is an additional $150 charge to Customer to purchase artwork for personal use.
All cards are placed on the printing press with other jobs or “gang printed”. CASE Marketing Group will reproduce color from submitted transparencies, slides, photos or digital layouts as closely and accurately as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within a minimum of 85-90% of the original image you submit. CASE Marketing Group accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent. You should also note that your computer monitor’s calibration affects the colors displayed on your monitor’s screen. The colors on the printed cards may differ from what you see displayed when viewing your layout via CASE Marketing Group’s final approval process. The emailed PDF proof only presents the design layout, text accuracy, image proportion and placement, but not color or density. For reprints, CASE Marketing Group strongly suggests that you mail a hard copy of the original order for an accurate color review. Also, if your order is color critical, CASE Marketing Group strongly suggests you purchase a hard copy color proof from CASE Marketing Group Hard Color Copies are available at an additional charge and will delay the turn around time.
Quotes are also subject to over/under runs:
Commercial Orders – we will deliver 5% + or – and charge the exact amount shipped. 5% + or – is the accepted industry practice. We do not guarantee zero gap.
Form and Label Orders – we will deliver 10% + or – and charge the exact amount shipped. 10% + or – is the accepted practice.
Mailing Services & Mail Delivery:
When utilizing our Mailing Services, CASE Marketing Group shall only be liable to rectify errors to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the total amount of fees payable by customer for the work performed. In no case will CASE Marketing Group be liable for special, incidental, or consequential damages of any kind. CASE Marketing Group’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. CASE Marketing Group shall not be liable for USPS performance failures or delivery delays. CASE Marketing Group accepts no responsibility for any additional services performed outside of CASE Marketing Group, including but not limited to additional ink jetting, bindery or mail delivery services. Any remaining customer cards not mailed through CASE Marketing Group Mailing Services will be returned via UPS at customer’s expense and shipped to the contact address on file unless otherwise specified by the customer. Postal statements are available for only 90 days after mailing date.
CASE Marketing Group agrees to maintain the confidentiality, safekeeping and protection of confidential information contained in a customer’s mailing list. A customer’s mailing list(s), while in the possession of CASE Marketing Group, is the exclusive property of the customer and shall be used only with customer’s instructions. It is customer’s or customer’s list vendor’s responsibility to maintain a duplicate copy of its mailing list. CASE Marketing Group assumes no responsibility for replacement (or reprocessing) of such lists in the event of loss by fire, vandalism, theft or other such causes while in its possession. Customer’s mailing list(s) will not be sold or offered for use to any other party, and CASE Marketing Group will not utilize the list for any other purpose. Customer remains fully responsible for payment of any ordered list in the event that the printing and/or mailing portion of the order is cancelled by customer. For Specialty lists, customer should note that a List owner may request a copy customer’s mail piece and view the desired mail date prior to providing approval of the list rental order. Customer should also note that a List owner reserves the right to refuse a list rental order for any reason they see fit.
Change of Address Updates: U.S. Postal Service requires that all first class presorted mailings comply with Move Update. CASE Marketing Group assumes no responsibility for failure to do so.
Production Time & Delivery:
Completion of your job within our quoted Production Time is dependent on receipt of your signed layout and final approval. Please account for additional time for delivery of your order as the number of delivery days is dependent upon the delivery service you select. For CASE Marketing Group observed holidays, add one (1) additional day to the Production Time. Expected delivery date and Production Times are not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, natural disaster, the breakdown of equipment, bad weather, etc. You are responsible for all customs, duties or fees related to an international shipment. CASE Marketing Group is not liable for damage caused by any service carrier. Carrier claims are limited to $100. CASE Marketing Group accepts no responsibility for tracking the delivery of packages shipped via the custom shipping option. Pick up orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been picked up from CASE Marketing Group’s facility within 30 days, it will be shipped directly to the customer and customer will be billed for the applicable ground shipping rates.
- PDF Proof – Proof will be emailed to you within 1-2 business days. Please note, when looking at a screen proof, the color and resolution may not show exact due to the monitor variance.
- Hard Copy Proof – ($100 including shipping) this proof will be mailed to you within 2 – 3 business days plus Next Day Air shipping.
- Fast Track – By choosing this option you agree to waive the right to a screen or hard copy proof. Your order will be sent directly to production with no further proofing options.
Refunds & Cancellation:
No refunds will be granted once we begin your order. If your order is cancelled per your request, before we have begun any work on it, there will be a $125.00 cancellation charge. This charge is in addition to any proof/shipping fees that have been incurred before cancellation. No partial refunds will be given for work not completed. All refunds, due to overpayment on account are available upon customer request.
You agree to indemnify and hold CASE Marketing Group and its parent companies, subsidiaries, affiliates, officers, directors, employees and independent contractors harmless from any claim, demand, damages, liability, costs and expenses including but not limited to attorneys’ fees made by any third party due to or arising out of any claim alleging that the printed work violates any copyright, trademark, intellectual property, proprietary or privacy right of any person or entity. You hereby represent and warrant that you own or have properly licensed all the necessary rights to use the image(s) being reproduced on your card. You acknowledge and understand that copyrighted materials, per U.S. Copyright law do not have to bear a copyright notice in order to be protected by such laws. You also warrant and represent that no copyright notice has been removed or altered in any manner from any images or materials used in preparing your content for reproduction by CASE Marketing Group DO NOT send any “one-of-a-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible, financially or otherwise for loss or damage to customer supplied images or artwork. The liability of CASE Marketing Group, if any, for damages for any claim of any kind whatsoever regardless of the legal theory, with regard to any order placed by a customer shall not be greater than the total amount of fees payable by customer to CASE Marketing Group for its products and services. In no event will CASE Marketing Group be liable for any special, incidental or consequential damages or compensation, reimbursement or damages on account of the loss of present or prospective profits, expenditures, investments or commitments, whether made in the establishment, development or maintenance of business reputation or goodwill or for any reason whatsoever. You agree that any claim or lawsuit relating to this Agreement must be filed within thirty days of date of the alleged breach by CASE Marketing Group. You hereby waive any Statute of Limitations to the contrary.
Ownership & Limited Use:
By placing an order with CASE Marketing Group, you: (i) represent and warrant that you have all necessary permission, right and authority to place an order with CASE Marketing Group and; (ii) are authorizing CASE Marketing Group to print such order on your behalf. Any images/graphics, text or other materials supplied to CASE Marketing Group by the customer will remain sole property of the customer and the copyright there-under has not been assigned or transferred in any manner to CASE Marketing Group. However, any additional materials created by CASE Marketing Group in the production of an order, (including but not limited to: typeset layouts, color scans, fonts, high resolution digital files etc…) are and shall remain the sole property of CASE Marketing Group. Digital files of a CASE Marketing Group assembled layout can be obtained upon customer’s written request and by payment of the applicable fee for such files. These materials will NOT be sold or traded to any other party. CASE Marketing Group reserves the right to reprint and distribute your finished cards as example of a CASE Marketing Group postcard product for any and all promotional purposes. This promotional distribution may include but is not limited to CASE Marketing Group’s collateral marketing materials, website, affiliates’ websites, affiliate programs, CASE Marketing Group catalogs, catalogs of others, emails, and any other marketing in any medium that CASE Marketing Group may employ as necessary. Customers can withdraw their order from being distributed as samples by sending a written request to CASE Marketing Group at the following address: 332 S. Main St., Syracuse, New York 32255, or by email to the following address: email@example.com. Your images will not be used in any national advertisements or promotions without your prior written consent, such consent not to be unreasonably withheld or delayed.
Terms & Conditions of Use
CASE Marketing Group provides its services to you subject to the following Terms of Services. If you visit or make purchases at plastic-mailers.com or any other web sites (collectively, the “Site”) operated by CASE Marketing Group or one of its divisions or subsidiaries (collectively, “CASE Marketing Group”), you agree to abide by these Terms of Service when you use the Site. If you do not agree to these Terms of Service, do not use any portion of the Site or place orders with our representatives or otherwise.